FOR USERS
What are your delivery prices?
We provide you FREE WORLDWIDE shipping But if you would like to have a tracking number and insurance for your package, please choose that option during check out.
When will my order be delivered?
This varies depending on the item. Some items we hold in stock but the majority we make to order. If you would like the item for a special date, then it is best to get in touch and we can let you know how soon it can be delivered. We can generally accommodate any deadline as long as we have been told prior to that.
But in general items are shipped within 1 – 4 days of the order being placed.
Can I return my order if I am not happy with it?
Absolutely. We offer a 14-day refund policy as long as the item has not been worn or damaged. Please get in touch via info@manuela-s.com and we will give you all the details to return it.
However please note that earrings due to hygiene reasons can not be refunded.
Do you offer a custom made jewelry?
Yes, in fact we continuously have commissions that we are working on in our workshop throughout the year. If there is something you have always wanted to make or have an idea for piece, we can will be more than happy to creat it for you, send you a preview and wait for you approval before sending it to your address. Please don’t hesitate to get in touch with us via info@manuela-s.com
How do I clean my jewelry?
There is basically no need for any kind of special cleaning. Every piece of our jewelry is cleaned before it’s shipped out, but if you want to be extra careful about it – you can take a cotton ball, spray it with any sort of sanitizer or alcohol and clean the posts. You can repeat that from time to time if you have skin sensitivity and allergies, just so you are 100% sure they are really clean.
Do you wholesale?
Yes, we do! If you have any questions regarding wholesale please email us at: info@manuela-s.com
Do you gift wrap?
Yes! We gift wrap every ManuelaS order. Whether it be a gift for yourself (go on, you deserve it!) or a loved one, we carefully put in a gorgeous black box, seal it with washi tape, and put everything into bubble envelope.
If you’re gifting our jewelry you can leave your “gift message” in the order notes section at check out and we’ll handwrite it for you on a cute note card!
